1. What Information We Collect
At Chai Booze Cafe, we value your privacy. We only collect personal information that you voluntarily provide to us when you:
- Contact us – via phone, email, or our website contact form (name, phone number, email, message).
- Submit a franchise enquiry – through our franchise application form (name, contact details, address, investment budget, and message).
- Make a reservation – when you book a table at our cafe (name, phone number, number of guests, special requests).
- Place an order – for takeaway or delivery (name, phone number, order details).
We do not collect IP addresses, track browsing behaviour, or use analytics cookies for marketing purposes. Our website uses only essential cookies for basic functionality.
2. How We Use Your Information
The information you provide is used solely for the following purposes:
- To respond to your enquiries and provide the information you requested.
- To process your franchise application and contact you with updates.
- To confirm and manage your reservations or orders.
- To improve our customer service and the quality of our offerings.
- To comply with legal obligations (e.g., tax records, health regulations).
Our Commitment: We never sell, rent, or share your personal data with third parties for their own marketing. We only share information when necessary to fulfill your request (e.g., with delivery partners) or when required by law.
3. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or alteration. All data transmitted through our website is encrypted using SSL technology. However, no electronic transmission is 100% secure, and we cannot guarantee absolute security.
4. Cookies and Tracking
We use only essential cookies that are necessary for the operation of our website (e.g., to maintain session state). We do not use tracking cookies, analytics tools, or third‑party cookies for advertising or behavioural analysis. You can manage cookie settings in your browser, but disabling essential cookies may affect website functionality.
5. Third-Party Links
Our website may contain links to external sites (e.g., social media platforms, payment gateways). We are not responsible for the privacy practices of such third‑party websites. We encourage you to review their privacy policies before providing any personal information.
6. Your Rights
Under the Indian Information Technology Act and applicable data protection laws, you have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data (subject to legal retention requirements).
- Withdraw your consent to processing (where applicable).
- Object to direct marketing communications (though we do not send unsolicited marketing emails).
To exercise any of these rights, please contact us.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. For example, franchise enquiry data is kept for a reasonable period to follow up on applications; reservation data is kept for operational records. When data is no longer needed, we securely delete or anonymise it.
8. Children's Privacy
Our cafe and website are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information about a child, please contact us so we can remove it.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The revised policy will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically.